Multi-faceted Office Administrative Professional with a demonstrated track record of streamlining operations for
award-winning small businesses and large corporate departments. Highly skilled office application specialist well versed in document management, file maintenance, bookkeeping system installation, client service documentation, contact management, and performance tracking.

• Sales & Marketing Materials
• Small Business Application Management
• Client Service & Quality Assurance
• Website Content & Search Engine Optimization
• Bookkeeping System Analysis & Installation
• Staff Training & Office Management
• Vendor Evaluation, Selection & Relationships
• Document, Spreadsheet & Graphics Creation
• Project Management & Communications
• Software Upgrades & System Logistics

EXPERIENCE

Off The Compass; NY/NJ Metro Area
November 2009 – Present
Specialized business operations firm that creates copy and manages marketing for small and mid-sized businesses
Founder/ Principal
• Write training and instructional procedures and manuals outlining processes to be consistently followed
• Perform editing and writing of compelling product descriptions, website content and sales presentations
• Execute focused and detailed research projects to support sales, marketing or competitive analysis needs
• Manage product placement and display to optimize sales on website and sales floor
• Design and launch incentives, special promotions, advertising campaigns, and social media branding
• Create operations forms, marketing materials, and all internal/external communications
• Research and select technology products and vendors
based on detailed client needs assessment
• Establish and design basic networks and telecommunication layouts for small businesses
• Maintain technology systems and perform necessary software and equipment upgrades
• Implement administrative filing systems, streamline document flow and manage office operations

ACS Inc., a Xerox Company; Little Falls, NJ
February 2011 – Present
Domestic outsourced call center firm focused on quality benefits administration services.
Customer Care Service Associate
• Provide support for multiple client accounts in Defined Benefit (Pension - DB), Define Contribution (401k - DC) and Health and Welfare (HW) with Siebel software.
• Total benefits outsource training in all disciplines offered.
• Ensure adherence to standard operating procedures outlined in operational audits

Patch.com; Northern New Jersey
August 2010 – Present
Local news and information website
Freelancer
• Visited local businesses to collect information and photographs for listings. Wrote up information and uploaded photos to the website
• Write articles and take photographs about events mostly focused on government and arts happening in River Edge/Oradell, Wyckoff, Hasbrouck Heights, Mahwah and Bloomingdale/Butler/Kinnelon.

The Urban Muse; Denville, NJ
2003 – Present
Family-owned, high-end gift store and spa promoting tranquility and well-being. Voted the Best Day Spa in Morris County
Associate Manager
• Hired as the first employee for this start-up organization to hire, train, manage and schedule a staff of six retail employees and over thirty spa employees
• Installed the network computer systems, performed software upgrades, maintained network and POS
• Wrote/edited copy for print advertising, spa literature, website information and email blasts
• Performed client service, sales, order processing, vendor relations, client scheduling, and store oversight
• Designed LAN for retail space expansion

Premiere Response; New Providence, NJ
September 2009 – February 2011
Domestic outsourced call center firm focused on quality customer communications for large consumer product companies
Customer Service Agent
• One of five people providing support for Samsung Large Format Displays, Digital Projectors, and MagicInfo Digital Signage software for the entire United States.
• Perform business-to-business technical client support for Samsung Consumer Electronics and Home Appliances for their corporate clients such as Wal-Mart, Costco, Lowe’s, and other big-box and small appliance retailers.
• Lead member of a specialized team handling 80-120 calls per day for Samsung Product and Software technical support from retail business users and resellers of Samsung products.
• Track call performance metrics and record data from each call for client file documentation
• Ensure adherence to standard operating procedures outlined in operational audits

Angie Olami, Inc.; Montclair, NJ
January – May 2008
Award-winning designer and distributor of boutique jewelry pieces made in the US and imported from Israel and sold in galleries, museums, and specialty boutiques in North America, Europe, the Middle East, and Asia
Office Manager
• Created and executed marketing initiatives to drive sales activities and increase revenue
• Handled invoicing, billing, shipping, ordering and vendor relations to streamline back office operation
• Upgraded to QuickBooks (Enterprise), maintained network, automated functions and increased memory
• Designed display boards and wrote website product sale descriptions for sales channels.
• Created and edited copy for web publication utilizing Photoshop and Dreamweaver

McCarter and English; Newark, NJ
2004-2005
Paralegal
• Performed filing, data entry, database maintenance and legal case management duties
• Managed ten different clients, all of which were multi-million dollar cases

American Dynamics; Pearl River, NY
2001 – 2003
Lead Customer Service Representative
• Performed Level 1 technical support, pre-sales support, and detailed call tracking
• Created all protocols for technical support staff and documented procedures and processes in manuals
• Charged with various administrative duties and report creation in Word and Excel
• Completed internet research assignments for performance basis and process development

Aquent Partners; Parsippany, NJ
1999 – 2001
Administrative / Graphics Assistant
• Served as a temporary graphic assistant to develop product layouts for a major house wares company
• Assigned to various short term graphic production and copywriting assignments with major firms

PopeMusic, Inc.; Ho-Ho-Kus, NJ
1996 – 1998
Marketing Project Administrator
• Handled all national retail and direct consumer sales, marketing, public relations
• Organized preferred list subscription program and managed trade show attendance and sales leads
• Tripled number of retail store distributors from under 20 to over 60
• Assisted with product distribution logistics, office management, and sales processing

EDUCATION

Ithaca College, Ithaca, NY, Bachelor of Arts Major: Drama;
Minors: Art History and Audio Production

SKILLS

Windows and Mac OS X operating systems, MS Office
(Word, Excel, Outlook, Access), QuickBooks, Quark Xpress (Windows & Mac), Photoshop (Windows & Mac), Dreamweaver

AFFILIATIONS

Board Member of the Denville, NJ Chamber of Commerce